SHIPPING POLICY AS OF 9/15
** ORDERS ARE APPROXIMATELY TAKING 6-8 WEEKS TO SHIP. EVERY ITEM IS HANDMADE AND KNIT/ SEWN IN THE ORDER IT WAS RECIEVED ** THANK YOU SO MUCH FOR YOUR PATIENCE.
* It is the Customer's responsibility to ensure that all shipping info is correct before submitting a final order. LoveLolaKnits is not responsible for packages that are undelivered or misdelivered, provided that the shipping address is correct on the order invoice.
* Returned packages will be refunded or can be re shipped for the reshipping fee of $8, paid by the customer.
*Packages that are returned to headquarters due to incorrect shipping address will incur the reshipping fee of $8 USD
*Shipping charges will not be refunded for customers who place more than one order in one day. Orders will ship together.
*LoveLolaKnits is not responsible for shipping delays.
WHAT DO I NEED TO KNOW BEFORE ORDERING?
*Please keep in mind that this business is solely run by one person AND that one person is also a disabled person who needs a little more time and grace. Allow 6-8 weeks for orders to be made, processed, and shipped.
*Orders are made and shipped in the order that they are received .
*All sales are final. (Exchanges or store credit are strongly encouraged.)
Why does shipping take so long?
*LoveLolaKnits is a small business venture, run by a disabled artist. Every item in the store is made by one person. Therefore, your flexibility and support is greatly appreciated!
What if I need my order sooner?
*Email me directly through my website ( contact us) to ask about rush orders. Please place "RUSH ORDER" in the subject line of the email. Additional fees will apply. Rush orders are not guaranteed, but I will do my best to accommodate clients with time-sensitive requests.
How may I check the status of my order?
*Please ONLY inquire about the status of your order if four (4) weeks or more has passed since your order was placed. Email Malika directly at lovelolaknits@gmail at anytime! No question is too small. Please allow two (4-6) business days for a response to your inquiry.
*A business day is considered every official working day of the week: Monday to Friday, excluding Holidays.